Why is there a $25 rescheduling fee?

At Exchange Place Eye Associates, we strive to provide you with the highest quality care and service. In order to maintain a smooth and efficient schedule, we ask that you please give us at least 24 hours' notice if you need to cancel or reschedule your appointment. Failure to do so can cause inconvenience to other patients who may be waiting for an appointment.

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Therefore, we have instituted a cancellation and rescheduling policy that incurs a $25 fee in the following situations:

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1. Cancellation within 24 business hours of your appointment: When a patient cancels their appointment within 24 business hours of the scheduled time, we are unable to offer the appointment slot to another patient, resulting in a loss of valuable time slot. This policy is intended to help us maintain an efficient schedule and provide timely care to our patients. Please note, consistent with this policy, patients who have appointments on Tuesdays MUST cancel their appointments by preceding Saturday 11 AM) 

2. Two consecutive rescheduling: If a patient reschedules their appointment two consecutive times, it can cause disruption in our scheduling and impact the quality of care we provide to all patients. Therefore, we charge a fee to ensure that our schedule runs smoothly and that we can continue to provide the best possible care to all patients.

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We understand that unexpected situations arise, and we always do our best to accommodate patients when possible. However, we kindly ask for your cooperation in adhering to our policy so that we can continue to provide the highest level of care to all patients.